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Retention Policy

Last Updated: [20th, Feb 2025]

1. Introduction

HKFollowers offers retention services under the “HKFollowers Care” program to help customers maintain the followers, likes, views, and engagement they purchase. Since social media platforms frequently update their algorithms, our retention policy ensures continued support based on the selected package.

2. Retention Coverage

Our retention policy applies only if you have purchased a retention package for the respective platform. The available packages will be listed on the HKFollowers Care page. Retention services vary depending on the platform:

  • Instagram Retention Package
  • Facebook Retention Package
  • TikTok Retention Package
  • YouTube Retention Package
  • Telegram Retention Package

Each package covers a specific duration and conditions, as outlined below.

3. Retention Package Details

Customers can choose from different retention durations (e.g., 7-day, 15-day, 30-day, or ongoing) based on their needs. The terms of each package are as follows:

A. Basic Retention Package

  • Covers minor drops (up to 10%) for 7 days.
  • One-time replacement for followers/likes/views within the coverage period.

B. Standard Retention Package

  • Covers drops of up to 20% for 15 days.
  • Multiple replacements within the coverage period.
  • Priority support for retention-related concerns.

C. Premium Retention Package

  • Covers drops of up to 40% for 30 days.
  • Unlimited replacements during the coverage period.
  • Guaranteed high-retention quality services.

D. Elite Retention Package (For Long-Term Stability)

  • Covers all drops for up to 3 months or ongoing (based on selection).
  • Continuous monitoring and replacement.
  • Ideal for brands and influencers needing long-term stability.

4. Retention Process

  1. Customers experiencing a drop within their package coverage period must submit a request via email: support@hkfollowers.com or WhatsApp +85259258853.
  2. Our team will verify the claim and apply the necessary replacements.
  3. Replacements are done within 24-48 hours after verification.
  4. If the drop exceeds the retention coverage, additional purchases may be required.

5. Exclusions & Limitations

  • Retention applies only to services covered under an active HKFollowers Care package.
  • Retention is not applicable if the drop occurs due to account bans, policy violations, or user manual removal of followers/likes/views.
  • No refunds will be provided for retention claims; only replacements are offered.
  • Retention services do not guarantee engagement, only the replacement of lost followers/likes/views as per package terms.

6. How to Subscribe to Retention Services

  • Retention packages are available for purchase on the HKFollowers Care page.
  • Customers must select the desired package at checkout or request it separately via our support team.
  • Retention services must be activated at the time of the original order; they cannot be applied retroactively.

7. Changes to Retention Policy

HKFollowers reserves the right to modify the retention policy at any time. Customers are encouraged to review the policy regularly.

For any queries regarding retention packages, contact us at:
📧 Email: support@hkfollowers.com
📱 WhatsApp: +85259258853
🌐 Website: https://hkfollowers.com

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